Verizon- Prolog

Years ago when I first moved to Hackettstown I tried to get the home phone set up. Pat had not bothered as he did not want one, I felt it would be good to have so I called Verizon. The lady I spoke with said their was a balance on the line and she could not set up phone service for our apartment. I explained that we had just moved in and did not order phone service for several months after the move. She said she could not do anything bacause of the balance though she would happily take a payment.

I asked for a supervisor who reiterated what the original representative had told me, so I asked them for a bill to prove that I owed them money. Of course that is not possible as you can't send a bill to anyone other then the person who owes the money, which they informed me. I happily pointed out that they should set up my phone service because the debt was not mine as they had just stated. They then accused me of living with the previous tenant and helping to rack up the bill. They offered to let me prove that I indeed was not living there at the time by sending along bills to prove where I was living.

After blocking out any information I did not want to give them, mostly where I had spent money and how much was spent, as I felt this was none of their business, I faxed in the information. They rejected the information saying it wasn't enough to have a bill sent to an address they wanted to see where my money was spent. After this Pat got on the phone and told a few people off before we hung up. In the end we saved money by having the cell phone as our primary phone and I'm not sure a house phone is ever needed. They lost the phone industry a customer for life, good going!

Today's steps; 9529